Question 1

What makes HHAV different?

Accepted Answer

We care more, and we stick around. A lot of companies quote a big number, do the install, and disappear. We do the opposite. We stand behind what we build, we support it for the long haul, and when you call, a real person who knows your system answers. If something needs fixing, we make it right.

Question 2

What does HHAV do?

Accepted Answer

HHAV handles home and business automation, managed IT, professional audio and video, Control4 drivers, alarm monitoring, website hosting, and domain management. We design and install custom systems, then support them after the job is done.

Question 3

Where is HHAV located and who do you work with?

Accepted Answer

We are based in Cambridge, Ontario and work with homeowners and businesses across Canada. A lot of our IT, driver, and monitoring work can be handled remotely.

Question 4

Do you work with both homes and businesses?

Accepted Answer

Yes. We do high end residential automation and AV, and we also provide managed IT, monitoring, and integration for commercial clients.

Question 5

Do you service systems you did not install?

Accepted Answer

Often, yes. Reach out with the details of what you have and we will let you know if we can take it over or improve it.

Question 6

How do I get started or get a quote?

Accepted Answer

Use the Contact page or email info@hhav.net with a bit about your project. We will follow up to scope it out and give you a quote.

Question 7

Is HHAV officially partnered with Schlage?

Accepted Answer

Yes. We have an exclusive partnership with Schlage that makes this Control4 integration possible. That relationship is a big reason the driver works as cleanly as it does and keeps up with their locks.

Question 8

What is the Schlage Wi-Fi lock driver for Control4?

Accepted Answer

It is a driver we built that connects Schlage Wi-Fi locks to a Control4 system. You get remote locking and unlocking, user management, real time lock status, and access history right inside the Control4 Navigator.

Question 9

Which Schlage locks are supported?

Accepted Answer

Schlage Encode, Encode Plus, Connect, and Arrive. Sense Pro is currently in testing.

Question 10

Is there a free trial?

Accepted Answer

Yes. You can start a free 7 day trial from the Schlage page to test the driver on your own system before you buy.

Question 11

How does licensing work?

Accepted Answer

Each license is tied to your Control4 Director. One license runs on one authorized Director at a time.

Question 12

Can I move my license to new hardware?

Accepted Answer

Yes. If you replace your Control4 Director, contact us and we will move the license to the new hardware for you.

Question 13

Do you build custom Control4 drivers?

Accepted Answer

We do. If you need a device or integration that does not have a good driver yet, tell us what you are trying to do and we will look at building it.

Question 14

What automation platforms do you use?

Accepted Answer

We build on Control4, along with custom drivers we write ourselves when a project needs something off the shelf products cannot do.

Question 15

Do you install home theatres and audio systems?

Accepted Answer

Yes. We design and install home theatres, distributed audio, and media rooms, and we tie them into your automation so everything runs from one place.

Question 16

Can you integrate gear I already own?

Accepted Answer

In most cases, yes. Send us a list of what you have and we will tell you what fits into a Control4 system cleanly.

Question 17

Can you control lighting, shades, climate, and security together?

Accepted Answer

That is the goal of a good automation system. We bring lighting, shades, climate, AV, and security into one interface so it all works together.

Question 18

Do you offer managed IT for businesses?

Accepted Answer

Yes. We provide MSP level support, networking, servers, and monitoring for businesses that need their IT to just work.

Question 19

What does managed IT include?

Accepted Answer

It can include network design, servers and workstations, backups, security, monitoring, and day to day support. We build the plan around what your business actually needs.

Question 20

Do you provide ongoing support or just setup?

Accepted Answer

Both. We can do a one time project, or provide ongoing managed support with monitoring and a set response process.

Question 21

Do you offer alarm monitoring?

Accepted Answer

Yes. Alarm monitoring is one of our services. We can monitor intrusion, fire, environmental, and panic sensors around the clock.

Question 22

What does alarm monitoring cover?

Accepted Answer

It watches your sensors for events like a break in, fire, water, or a panic trigger, then alerts the property and can dispatch the right response.

Question 23

Where do I see my monitoring activity?

Accepted Answer

When HHAV provides monitoring, alarm and system activity is available through the HHAV monitoring portal, which you can reach from the login page.

Question 24

Do you install cameras and access control?

Accepted Answer

Yes. We install CCTV, access control, and related security technology. Our Privacy and Technology Notice page explains how each of these systems handles data.

Question 25

Can HHAV register a domain for me?

Accepted Answer

Yes. Search for a domain on our Domains page and send a request. We take care of the registration, DNS, SSL, and setup for you.

Question 26

Do you manage DNS and SSL?

Accepted Answer

Yes. We handle DNS records and SSL certificates so your sites resolve correctly and stay secure.

Question 27

Do you manage hosting and renewals?

Accepted Answer

Yes. We can host your website and handle SSL and renewals so your site does not go down and a domain does not lapse by accident.

Question 28

Can you move my existing domain or website to you?

Accepted Answer

In most cases, yes. Contact us with your current setup and we will map out the move so there is no downtime.

Question 29

How do I get support?

Accepted Answer

Use the Contact page or email info@hhav.net. If you are already a customer, you can reach your license, monitoring, domain, and billing portals from the login page.

Question 30

Where do I manage my services?

Accepted Answer

The login page links to each portal. From there you can handle your Schlage license, monitoring, domains and DNS, and billing.

Question 31

How do payments work?

Accepted Answer

Payments are handled securely through Stripe. We never store your card details. You can manage billing from the billing portal.

Frequently Asked Questions

General

Schlage and Control4

Automation and AV

Managed IT

Alarm Monitoring and Security

Domains, Hosting, and Web

Support and Billing

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