Services — Managed IT
Managed IT Services (MSP)
HHAV provides MSP-grade IT management for businesses that demand precision and reliability without the overhead of an internal IT department. From networks and endpoints to security and recovery — we manage it all.
What We Manage
Remote Monitoring & Management
24/7 monitoring of your infrastructure. Issues are identified and addressed before they become outages.
Network Infrastructure
Design, deployment, and ongoing management of LAN, WAN, Wi-Fi, and VLAN environments tailored to your business.
Cybersecurity & Endpoint Protection
Antivirus, patch management, threat monitoring, and incident response to keep your systems secure.
Backup & Disaster Recovery
Automated backups, offsite replication, and tested recovery plans so downtime stays measured in minutes, not days.
User & Device Management
Onboarding, offboarding, Active Directory, Microsoft 365, and device lifecycle management handled end-to-end.
Help Desk Support
Direct access to HHAV technical staff for day-to-day issues, hardware support, and software troubleshooting.
Service Tiers
All tiers are customizable. Pricing is based on device count and scope — contact HHAV for a quote.
Essential
Core monitoring and support for small teams
- Remote monitoring
- Patch management
- Help desk support
- Antivirus management
Professional
Full-stack IT management for growing businesses
- Everything in Essential
- Network management
- Backup & recovery
- Microsoft 365 admin
- Priority response SLA
Enterprise
Custom-scoped IT operations at any scale
- Everything in Professional
- On-site support visits
- Custom SLA terms
- Dedicated account manager
- Security compliance assistance
Why HHAV for IT?
HHAV is not a generic helpdesk — we are a specialist systems integrator that understands how technology fits together. When we manage your IT, we also understand your AV systems, your automations, your network, and how they all interact.
Based in Cambridge, Ontario, we serve businesses across the region with on-site capability and remote-first efficiency. Every client gets direct access to the engineers running their environment — not a rotating support queue.